Senior Customer Care Executive

Senior Customer Care Executive

Technext Technosoft Pvt Ltd
DURGAPUR, West Bengal, India

Friday, October 25th, 2019


FULL-TIME   9 - 25 K/Monthly
Technext Technosoft Pvt Ltd
Employment Type - FULL-TIME
Job Category - ITES, BPO, KPO, Customer Service, Operations
Hiring Organization - Technext Technosoft Pvt Ltd
Job Location - CA-10 Street No.:, 32/1, Bengal Ambuja St, Urbashi Phase - 2, City Center, Durgapur, West Bengal 713216
Post Date - October 2019
Valid Through - 30/12/2019
 Job Description for Senior Customer Service Representative (CSR) Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. May mentor or give direction to junior team members and provide training on best practices

Responsibilities and Duties

The primary job roles and responsibilities of a customer support executive include:

  • A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
  • Maintaining records of transactions and interactions.

Senior customer service representatives are customer service employees with years of experience efficiently helping customers within their chosen niche. They typically have leadership responsibilities and are involved in mentoring new employees


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